Refund Policy

Please contact us if you wish to return an item within 3 working days after delivery. If the item is unused and in its original condition & packaging, we will offer an exchange towards another item at the full order amount less the shipping costs.

Aquajet Machining Systems Ltd accepts and determines exchange/warranty due on returns from Customers using the following guidelines:

Exchange:

To be eligible for full restock credit, returned parts must be:

1. Not more than one month old from date of purchase order, and
2. Parts must be at the current drawing revision level, and
3. Parts must be separated by purchase order (if multiple POs are applicable to the return, and
4. Parts must be separated by part number and quantities, and
5. A packing list must accompany the return detailing part numbers and quantities being returned, and
6. Parts must be packaged in original Aquajet packaging that is unused, undamaged, and in re-sellable, as-new condition, and
7. The full return must be insured at and properly packaged to ensure parts are not damaged during transportation to Aquajet.

Full credit less 50% handling fee:

For returned parts which meet all of requirements 1, 2, and 3 above, but which are not properly packaged, separated, and/or accurately listed, a 50% handling fee will be charged against the original purchase price to be credited.